Janet Goodrich Method Shipping FAQ
What method of delivery do you use?
All items are shipped via Australia Post. This means they will be also be delivered by the postal service in the destination country.
How long will delivery take?
Products are shipped on Thursdays and Fridays each week (except public holidays). From the day of shipping the delivery time will depend on your location:
Within Australia – 3 to 6 business days
Rest of the world – 3 to 10 business days
Please note that international orders for the Personal Eyesight Training Kit are shipped via registered post and will require a signature upon collection.
If you have not received your order by the maximum delivery time above, please check with your local post office as they may have already attempted delivery and are holding your parcel for collection. If not, please email us with your order details and we will track the parcel with the postal services.
Can I combine shipping on more than one product and save?
Some product combinations can be shipped together and a reduction on shipping fees may be provided in these cases. If you are ordering more than one product to the same address, contact us to see if your order will qualify.
International orders and customs/local taxes:
Please note that some countries may charge customs fees or local taxes on incoming products.
These charges and fees are the responsibility of the purchaser.
Can I return a product?
All our products come with a 100% satisfaction money back guarantee. If you are not totally satisfied with the product send it back to us within 30 days for a full no questions asked refund (excluding shipping).